Return & Refund Policy

Returns

We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be in the same condition as received

• Unused, unworn, and with original tags attached

• In its original packaging

• Proof of purchase (order confirmation or receipt) is required

Returns that do not meet these conditions may not be accepted.

Return Process

To initiate a return, please contact us at support@wazacart.com with your order number and reason for return.

If your return request is approved:

• We will provide a return shipping label

• You will receive clear instructions on how and where to send the item

⚠️ Items sent back without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us right away at support@wazacart.com so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Custom or personalized products

• Personal care or hygiene products (e.g., beauty items)

• Sale or clearance items

• Gift cards

• Items clearly marked as non-returnable

If you are unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

The fastest way to receive a different item is to return the original product (if eligible).
Once the return is approved, you may place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

• Approved refunds will be issued to the original payment method

• Refunds are processed within 10 business days

• Please note that banks or card issuers may take additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 support@wazacart.com